The studio also designs services.
Service design involves studying the functionality and form of certain services from the point of view of users.
Exploring user needs, designing relevant features.
Designing ergonomics, improving flow, reinventing ecosystem.
Telling a story that creates a connection.
By doing this RLT Studio takes part in the performance and the quality of the service.
Definition of the innovation strategy of the company and the role of design, opportunities identification, quantitative and qualitative research, needs identification.
Drafting of specifications, concepts, scenarios of use, static models.
Functional prototypes, user testing.
Measuring of the created value, extension of the design strategy.